Terms of Service & Refund Policy
Service Commitment & Booking Policies At Nudge Collective, we operate on a foundation of mutual respect for time and expertise. By booking a session or purchasing a service, you agree to the following terms:
In-Person Sessions:
We require at least 24 hours’ notice for any cancellations or rescheduling. Cancellations made within the 24-hour window will incur a 50% service fee. “No-shows” will be charged at 100% of the session fee.
Digital Style Assist:
As these sessions are time-intensive and require immediate creative curation, all Digital Style Assist requests are non-refundable once the curation process has commenced.
The Style Bank:
Credits purchased via the Style Bank are non-refundable. They are valid for 12 months from the date of purchase, providing you with the flexibility to use them as your schedule requires.
Skincare Products:
Due to the nature of our skincare formulations and hygiene standards, we cannot accept returns or exchanges on opened products. If a product arrives damaged, please notify us within 48 hours of delivery with photographic evidence, and we will arrange a replacement.
Booking Policies:
- Cancellation & Rescheduling: We understand that life happens. We kindly request at least 24 hours’ notice to cancel or reschedule any in-person session. Cancellations made within the 24-hour window will incur a 50% service fee.
- No-Show Policy: Appointments that are missed without notice (“no-shows”) will be charged at 100% of the service fee.
- Late Arrival: To respect the time of all clients, please arrive on time. If you are more than 15 minutes late, the session may need to be shortened or rescheduled, and late fees may apply.
- Digital Assist Turnaround: All digital requests will be fulfilled within 48 hours of receipt. Please ensure photos sent are clear and well-lit so I can provide the most accurate styling recommendations.
- Booking Agreement: By booking a session or purchasing a Style Bank, you agree to these terms.
