Frequently Asked Questions
Here, you will find answers to common questions about your experience at Ginger Spa. If you have any other enquiries, feel free to reach out to us on hello@gingerspa.co.za
- Appointments & Policies
- Payments & Rewards
- Salon Experience
- General Information
Please arrive 10 minutes before your scheduled treatment time to ensure you find parking and have time to settle in, especially if it’s your first visit. If you are running late, please let us know using 071 955 5611. We strive to provide a high-quality experience for all our clients, so we ask that you arrive early. Upon arrival, you will be greeted with a complimentary water to help you relax before your treatment.
Please note: If you arrive 10 minutes or more after your scheduled time, your appointment may be cancelled and a charge of 30% of your treatment total cost will apply. This applies should you not be able to make the appointment.
Walk-ins are welcome, but availability is limited. We recommend booking in advance. If you walk by, feel free to check for the latest availability and we will do our best to accommodate you. Please note: You will still be asked to complete your booking online in our inhouse booking in system in order for you to complete the medical form online. Our team will be happy to assist you.
Life happens! You can easily cancel or change your appointment online. Changes made more than 12 hours before your appointment are free. Cancellations or changes within 12 hours or no-shows will incur a charge of 30% of the total cost of your booked treatment.
Children aged 10-16 require permission from a parent or guardian for treatments, either using a permission form prior to the appointment or in person, confirming the treatment with a member of staff.
Children under the age of 10 are required to be accompanied by a parent or guardian.
No pets are allowed in the salon, except for service animals.
When booking online, please enter any relevant allergies or medical conditions. If you have any questions about our products, contact us at hello@gingerspa.co.za or call us on 071 955 5611. Please note: All medical forms are to be completed when you make your first booking online. A profile will be created for you and the information remain the same until you change it online.
If you have a disability that may affect your treatment, please email us on hello@gingerspa.co.za. If you need assistance with parking, please send us a copy of your disability disk either via email or WhatsApp on 071 955 5611 prior to your appointment to ensure we can assist you from the time you arrive and throughout your treatment.
Ginger Spa is cashless. We accept debit or credit card payments (Visa, Mastercard, Apple Pay and Google Pay). You are welcome to provide a cash tip to your technician and if you tip via card, we will pass 100% of the tip onto them.
Gift cards can be purchased on our website and in our salon. They are valid for one year from the date of purchase and can be used for treatment or products. Please note that gift cards are non-transferable and cannot be redeemed for cash.
Discounts and Promotions are valid only for the specific time frame advertised. The ‘Ginger Rewards’ programme cannot be combined with other offers, such as ‘Refer a Friend’ programme, and group/private event packages are not eligible for discounts or promotions.
Great News! If you refer a new customer to Ginger Spa, you will receive R50 off your next treatment, provided your friend books and pays online using your name and surname as a reference. Your friend will enjoy R50 off their first treatment - it’s a win-win!
The ‘Ginger Reward’ for the ‘Refer a Friend’ programme cannot be combined with other promotions or discounts.
Anyone with a Ginger Spa profile account can refer a friend. When you book online, you will be required to create a profile account. If you do not have a profile account, you won’t be eligible for the ‘Ginger Reward’ - Refer a friend programme.
There is no limit! You can refer as many friends as you like. You however, can’t use your referral fee on any discount or promotions.
At Ginger Spa, we strive for exceptional quality. If you experience any issues with our gel manicures or pedicures within 7 days from your last appointment time when your nails were done, we will happily fix it for free. After that period, we are unable to accommodate fixes.
Email us on hello@gingerspa.co.za or WhatsApp us a photo of the nail that needs fixing to 071 955 5611 and a team member will assist you.
We offer a range of drink options, including one complimentary drink. Additional drinks can be purchased from our menu. Please be mindful of any food you bring to the salon, as we do not sell food on site.
All rewards and gift cards can be used against the total cost of all retail products. It is the responsibility of the client to check the ingredients on all retail products prior to purchasing and using. We cannot be held responsible for any allergies as a result of products being used.
Parking is available on a first-come, first-served basis. Please arrive 10 minutes early to ensure you find parking prior to your appointment.
We primarily direct clients to our online booking system for efficiency and record keeping on your profile account. This also allows you to see available times without the hassle of phone calls. If you need assistance, our team is happy to help you through the process.
Interested in joining the Gingerettes? Please contact us on hello@gingerspa.co.za and be sure to attach a CV including a photo.
For PR enquiries or partnerships, please email Tanya on tanya@gingerspa.co.za